Booking Policy
How a booking is made, confirmed and paid for — and what happens between the request and the keys.
1. Making a booking
You can book through this website, by phone on +971 52 486 6135, or on WhatsApp. We need the vehicle, the pick-up and drop-off dates and times, and the delivery location.
A request is not a reservation. The booking exists once we send you a written confirmation.
2. Confirmation
Confirmation is sent by email or WhatsApp and states the vehicle, the dates, the daily rate, VAT, the deposit and any delivery charge. Read it before you accept — that document is the price you will pay.
If anything on the confirmation does not match what you expected, tell us before pick-up. We would rather fix it then than argue about it at handover.
3. Vehicle allocation
We reserve a specific vehicle wherever possible. If it becomes unavailable through accident or delayed return, we supply a car of the same or a higher category at no extra cost, and we tell you before you arrive rather than at the counter.
4. Payment
- Rental charges are payable in advance for daily and weekly bookings.
- Monthly and corporate contracts are invoiced monthly.
- We accept Visa, Mastercard, Apple Pay, Tabby, and bank transfer for corporate accounts.
- The security deposit must be placed on a card in the main driver's name.
5. Documents at handover
Bring the originals of every document listed on your confirmation. We take copies and return them immediately. Without them we cannot legally hand over the vehicle, and the booking is treated as a no-show.
6. Delivery and collection
Pick-up at our Dubai office is free. Delivery to any Dubai International terminal is free. Delivery anywhere else in Dubai is AED 150. Delivery slots are confirmed in writing and we contact you when the driver is en route.
7. Changes to a booking
Dates, vehicle and delivery location can be changed free of charge subject to availability. If a change moves you past seven or thirty days, the weekly or monthly rate is applied to the whole rental.
8. Extensions
Request extensions before your contract end time. Extending after the return time has passed is treated as a late return until we have confirmed the new dates in writing.
9. Cancellations
Free cancellation applies up to 48 hours before pick-up. The full detail is set out in our Cancellation Policy.
Still not sure about something?
Message us on WhatsApp and a real person will answer, any hour of the day.